Privacy Policy

1. Who we are

The data controller for personal data collected through the website musiceyeview.com (the “Site”) is:

2. Scope of this policy

This policy applies to personal data collected by Music Eye View SAS through the Site’s contact and partnership forms, email or WhatsApp exchanges, correspondence sent to our support service, together with navigation data and cookies strictly necessary for the operation of the Site.

Where specific contractual provisions apply to an engagement or partnership, they complement this policy and take precedence for the processing they govern.

3. What data we collect

3.1 Message sent through the contact form

When you use the contact form, we collect the following data: name, organisation or property, email address, free-text message and, if you choose to provide it, a telephone or WhatsApp number.

3.2 Direct contact by email or WhatsApp

When you contact us directly by email or WhatsApp, we process the contact details and information you send in order to respond to your request. Please avoid sending sensitive data or personal data relating to third parties unless it is genuinely necessary.

3.3 Partnership form

When you complete the partnership form, we collect: full name, role, organisation, organisation website (optional), country of registration, professional email address, nature of activity, envisaged volume, target markets and any information you choose to provide in the message (optional).

3.4 Information sent to our support service

When a client or partner contacts our support service, the correspondence may include, depending on the case, the venue or property concerned, the precise area, the date and time of the observation, the issue observed, the device or interface involved, any recent change on site and a screenshot or photograph where useful to understand the situation.

Please do not include unnecessary sensitive data or personal data relating to third parties in free-text fields, screenshots or photographs. Where an image is useful, limit it to what is necessary to understand the situation.

3.5 Technical data and logs

When you visit the Site, certain technical data is recorded automatically in server logs solely for security and proper operation: IP address, browser type, operating system and device type, pages visited, and date and time of visit.

When a form is submitted, the form tool also records technical metadata associated with the submission, including the IP address, source URL, browser and device type. These data are used for security, abuse prevention and the technical processing of the submission.

3.6 Cookies

The Site uses only cookies that are strictly necessary for its operation. Any future activation of a non-essential tool must be preceded by an update to this policy and, where required by law, an appropriate consent mechanism.

Fields marked as required in the forms are necessary for us to process and respond to your request. Other information is optional. If you do not complete the required fields, we may not be able to process your request.

4. Why we collect this data

We collect personal data only to:

• respond to your request, whether it reaches us through a form, at contact@musiceyeview.com or through WhatsApp, and arrange any appropriate follow-up directly if needed;
• assess a partnership enquiry and organise the exchanges that follow;
• handle requests sent to our support service and maintain continuity of an ongoing engagement;
• keep the Site secure and prevent abuse;
• comply with our legal obligations and, where necessary, establish, exercise or defend our rights.

The Site uses no audience-measurement tool. No automated decision-making, including profiling, is carried out on the basis of the data collected.

5. Legal basis for processing

Under Article 6 of the GDPR, the legal bases for our processing are:

• requests received through our forms, by email or through WhatsApp: our legitimate interest (Article 6(1)(f)) in responding to professional requests voluntarily addressed to us, understanding the context of a project or partnership under consideration, organising exchanges with people representing an organisation and preventing abusive requests. Where you would personally be a party to a potential contract, the processing is based on taking pre-contractual steps at your request (Article 6(1)(b));
• information sent to our support service: performance of a contract or steps taken before entering into a contract (Article 6(1)(b)) where you are personally a party to the relevant contract; our legitimate interest (Article 6(1)(f)) in managing the relationship and providing the requested support where you act on behalf of the contracting client or partner;
• Site security, prevention of fraud and abuse, technical logs: our legitimate interest (Article 6(1)(f)) in maintaining a functional and secure service;
• retention or disclosure required by law: compliance with a legal obligation (Article 6(1)(c)), where applicable.

You may object at any time to processing based on our legitimate interest, under the conditions set out in Section 9.

6. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• entries recorded through the Site’s forms: automatically deleted 365 days after they are recorded;
• email or WhatsApp exchanges: for as long as necessary to deal with the request and manage any ongoing relationship, then, where necessary, for the period required to comply with a legal obligation or to establish, exercise or defend a legal claim;
• information sent to our support service: for as long as necessary to handle the request and maintain continuity of the relevant engagement or partnership, then subject to the same legal or claims-related requirements;
• technical metadata associated with form submissions: for the same period as the relevant entry; server technical logs: for as long as necessary for Site security, abuse prevention and incident investigation, according to the retention settings of the service concerned.

7. Who has access to your data

Within Music Eye View SAS, access to your personal data is limited to authorised people who need it to handle your request or carry out the relevant engagement. Your data is not sold, rented or transferred to third parties for commercial promotion.

Your data may be processed by service providers involved in:

• hosting the Site, provided by Hostinger International Ltd.;
• routing and storing email for the musiceyeview.com domain, through the mail service configured for the domain.

The forms are processed by the Fluent Forms tool installed on the Site. Its marketing integrations are disabled, and entries recorded through the forms are automatically deleted after 365 days.

Backup copies may temporarily contain certain data solely for Site continuity, security and restoration. They are not used for any other purpose and remain subject to the same confidentiality and security requirements.

When you choose to contact Music Eye View through WhatsApp, certain data required for the operation of the service, together with the information you choose to send, are also processed by WhatsApp Ireland Limited, which provides WhatsApp to users in the European Region. This use is governed by WhatsApp’s own terms and privacy policy. Music Eye View receives and processes only the information you send in the conversation.

Where our providers act as processors, they process data on the documented instructions of Music Eye View SAS and under a written agreement. Some providers may also process limited data for their own purposes as separate data controllers, in accordance with their own terms and policies.

Your data may also be disclosed where strictly necessary to comply with a legal obligation or a request from a competent authority.

8. International transfers of personal data

Hostinger International Ltd., the Site’s hosting provider, is established in Cyprus, within the European Union. Where a provider or sub-processor involves a transfer of personal data outside the European Economic Area, that transfer must rely on a mechanism recognised under the GDPR, such as an adequacy decision or standard contractual clauses, as applicable.

When you choose to use WhatsApp, the service is provided in the European Region by WhatsApp Ireland Limited. WhatsApp states that its service relies on global infrastructure and that information may be transferred, stored or processed outside the European Economic Area, including in the United States.

For transfers to WhatsApp LLC and Meta Platforms, Inc. in the United States that fall within their certifications, WhatsApp states that it relies on the EU-U.S. Data Privacy Framework and the related European Commission adequacy decision. WhatsApp also states that, depending on the transfer concerned, it uses standard contractual clauses approved by the European Commission and, where available, adequacy decisions.

These are the safeguards WhatsApp states it applies to its own service. They do not make WhatsApp the exclusive processor of Music Eye View and do not affect Music Eye View’s own obligations in relation to the information received in the conversation.

You may obtain further information about the safeguards applicable to a transfer by contacting us at the address set out in Section 1.

9. Your rights

Depending on the nature of the processing and its legal basis, you have in particular the following rights regarding your personal data:

• right of access: to obtain confirmation that your data is being processed and to receive a copy;
• right to rectification: to correct inaccurate or incomplete data;
• right to erasure: to request deletion of your data, subject to legal retention obligations;
• right to restriction of processing: to request temporary restriction of the processing of your data;
• right to object: to object to processing based on our legitimate interest, on grounds relating to your particular situation;
• right to data portability: for automated processing based on your consent or on a contract, to receive your data in a structured, commonly used and machine-readable format;
• right to withdraw your consent: at any time, without affecting processing carried out before withdrawal;
• right to give instructions concerning the handling of your personal data after your death, in accordance with Article 85 of the French Data Protection Act.

To exercise any of these rights, contact us at contact@musiceyeview.com. Only where we have reasonable doubt about your identity may we ask for additional information that is strictly necessary and proportionate to verify it. A copy of an identity document will be requested only where it is necessary to resolve that doubt.

10. Cookies

A cookie or tracker is information stored on your device, or read from it, when you use an online service.

The Site uses only cookies that are strictly necessary for its operation, including session management and security. These cookies do not require your consent.

The Site uses no audience-measurement, advertising, retargeting or cross-site tracking cookies.

If a non-essential tool is introduced in future, this policy will be updated before it is activated and, where required by law, your consent will be obtained.

You can configure your browser to refuse cookies. Refusing strictly necessary cookies may, however, affect the operation of the Site.

11. Security

Music Eye View SAS implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include encrypted transmission (HTTPS) and limiting access to authorised people. Music Eye View selects its providers taking account of the contractual and technical safeguards they offer.

No system can, however, guarantee the absolute security of data transmitted over the internet.

12. Changes to this policy

Music Eye View SAS may change this policy, in particular to reflect changes in applicable law or its processing activities. Any revised version applies from the date it is published on the Site. Please check this page regularly for the current version.

13. Complaints

If, after contacting us, you believe that your data protection rights have not been respected, you may lodge a complaint with the French data protection authority:

Commission nationale de l’informatique et des libertés (CNIL)

3, place de Fontenoy, TSA 80715

75334 Paris Cedex 07, France

www.cnil.fr

You may also lodge a complaint with the data protection authority of the EU Member State of your habitual residence, place of work or the place of the alleged infringement.

14. Contact

For any question about this policy or the processing of your personal data, contact us at contact@musiceyeview.com.

Last updated: 5 September 2026.